Cognizant Hiring TEAM LEADER Graduate/Post Graduate/ Doctorate degree in life sciences/Pharmacy/Medical sciences/Registered Nurse Apply Now
Responsibility:
Business/ Customer:
Interacts with Client/customer to manage and resolve
customer requests through effective queue management (prioritization of
demand).
Provides project updates.
Create/collate periodic reports for client report
meetings.
Ensures data integrity of data presented to client.
CODING:
• Compliance with timelines for coding activities.
• Ensure Compliance with Coding Reports.
• Perform Dictionary upversioning activity.
• Serve as an SME to Medical Reviewers regarding the
coding activities and guidelines.
• Coordinate with the Cognizant onsite Medical Coding
Specialist/Lead Data Manager.
• Deliver or coordinate training for onsite and
offshore medical coders.
• Participate in creation and maintenance of
projectspecific coding conventions.
• Coordinate to manage Rave specific issues.
• Use daytoday coding activities as a reference to
define and create metrics.
• Provide timely feedbacks, and hold regular team
connect meetings and project meetings for various issues and updates.
• Coordinate with data managers working on the same
study.
• Perform Operational QC.
• Periodic Capture of Metrics and reporting.
• Mentoring Team Members.
• Line management responsibilities.
• To see adequate resourcing, and work allocation for
proper utilization across studies.
• Ensure Quality, compliance and Audit readiness.
CDM:
1 Ensure completion of Data management activities as
executed by Data Managers.
2 Contribute towards improvement in process, quality
and efficiency to decrease the manual efforts.
3 Ensure Adherence to project level SLAs and KPI.
4 Face Internal, Client or Regulatory audits and
assist in closure of findings wherever applicable.
5 Responsible for overall quality of deliverables from
the Data management team.
6 Perform the Operational QC ( sample QC) for the DM
deliverables.
7 People management and resource/work allocation
across projects.
Project / Process:
Ensure process deliverables are met.
Acts as an SME for the team to Identify & resolve
issues and document all process changes.
Monitor & review first level processing.
Process complex Transactions.
Handle first level escalations from client.
Identify and assess service improvement opportunities.
Contribute to process improvement initiatives.
Perform quality checks/audits to ensure data
integrity, error free processing & identification of risks.
Identify and report process changes.
Adhere to the mandatory industry regulation and
compliance requirements for the given process.
Perform Audit, Foresee Risk and institutionalize
necessary controls.
Knowledge Management:
Perform knowledge sharing.
Update Process documentation /user manuals as
appropriate for the process.
Participate in knowledge transfer.
People/Team Management:
Ensures alignment to org driven metrics and hygiene
needs in terms of.
a Pyramid and Span.
b Job Rotation of resources.
c Cross Skilling of Resources.
Mentors/coaches and grooms teams members to grow.
Drives teams learning and innovation index goals.
Delegates, assigns and reviews tasks given to team
members for accuracy.
Performance Management and development plans.
Manages attrition and absenteeism.
Ensure Accurate Tracking and collating of Quality and
KPI metric data.
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