Quality
Engineer @ Stryker , world’s leading medical technology company
Who
we want :
Analytical
problem solvers: People who go beyond just fixing to identify root causes,
evaluate optimal solutions, and recommend comprehensive upgrades to prevent
future issues.
Dedicated
achievers: People who thrive in a fast-paced environment and will stop at
nothing to ensure a project is complete and meets regulations and expectations.
Curious
learners: People who seek out cutting-edge research and information to expand
and enhance their ability to develop new ideas into reality.
Goal-oriented
engineers: Keeping the customer and requirements squarely in focus, people who
deliver safe and robust solutions.
Effective
communicators: People who can interpret information clearly and accurately to
concisely communicate results and recommendations to stakeholders, senior
management, and their teams.
What
you will do :
Effectively
carrying out customer complaint handling
Strong
knowledge & experience of preparing Risk Analysis documentation
Should
be able to document, review, evaluate and investigate responses on product
complaints
Performs
collective analyses of product complaints and reports for trends and
identification of potential corrective or preventive actions
Ensures
timely investigation of and response to product complaints. This involves
initiating and participating in investigations and corrective action arising
from product complaints.
Collaborates
with team members to do complaint investigations
What
you will need :
Total
experience of 2-6 years with effectively carrying out customer complaint
handling
Educational
qualification of in Bachelors in Mechanical/Biomedical/Biotech Engineering.
Good
analytical and problem-solving skills.
Knowledge
of DFMEA/PFMEA/Control plan/7QC tools.
Preferred
experience in 4D problem solving methodology.
Experience
in 7 QC tools - Fish Bone Diagram, Pareto Charts, and Root Cause Analysis.
Proficient
computer skills in Excel and Word.
Good
understanding of database management of complaint records.
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