Amazon - Selling Partner Support Associate
(work from Home) - Mumbai
Job Title: Selling Partner Support Associate
/ Seller Support Associate
Job Location: Work From Home
Candidates who are based in Mumbai (only)
should apply.
Roles and Responsibilities:
This includes, but is not limited
The Seller Support Associate demonstrates
end to end ownership of every seller interaction coupled with proactive problem
solving and provides exceptional support to sellers.
Demonstrates effective, clear and
professional written and oral communication.
Provides prompt and efficient service to
Amazon Sellers and Merchants including the appropriate escalation of Sellers'
issues.
Maintains a positive and professional
demeanor always portraying the company in a positive light and effectively
managing sensitive issues.
Demonstrates excellent time-management
skills and the ability to work independently while using departmental
resources, policies and procedures.
Contributes to a positive team environment
and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics
such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical
reasoning and data interpretation skills and identifies trends to appropriate
channel including improvement suggestions.
Liaise with other departments such as
Customer Service, Merchant Investigations, or Payments teams as required to
resolve Seller's issues and questions.
Basic Qualifications
Education: Bachelor Degree in any
discipline with 0-10 years of experience.
Excellent written and verbal communication
in English.
Shifts: The job involves working in a 24/7
environment including night shifts and the shifts are decided based on the
business requirement.
Weekly Off: Rotational two- consecutive day
off (it is a 5-day working week with 2 consecutive days off.
During the first four months (Training
& Transition) no unplanned leaves are allowed.
Ability to use a desktop/Laptop and
familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS
Office.
Home environment free from background noise
where you can connect to the internet and work on your deliverable.
Should have a good internet connection with
a minimum speed of 20 MBPS or better and should have at least 100 GB data from
a reliable provider.
Should have access to mobile phone at all
times from a reliable provider.
Should have power back up in case of power
shut down.
Should be willing interact with Seller over
calls / email / chat depending on the business need.
Only immediate joiners.
Candidates who are based in Mumbai (only)
should apply.
Compensation: INR 290000 - INR 400000 per
annum (Salary will differ based on experience level within the mentioned range
(only).
How to Apply
Interested candidates can register for this
role using this registration link -
After completing the registration, eligible
candidates will receive an email with subject line “Amazon - Online Test
Invitation” from admin@hirepro.in with assessment link, user name and password
for the initial levels of online assessments.
Once started, all assessments should be
completed on the same day.
Please take the assessment from a quiet
location with no background noise.
You can take the assessment only in laptop
or desktop with Webcam and good quality USB headphone with mic.
Additional Information:
Information security: You should be will to
sign a undertaking pertaining to do's and don'ts in accordance to the data
Security policy
Ergonomic Furniture: In Amazon we care
about your health hence suggest that all employees have an ergonomic chair and
desk as their workspace
Candidates should have all the below
documents and should be able to share the documents during the offer process,
Educational Document - Degree Certificate /
Provisional Certificate / Consolidated Mark Sheet
Employment Document - Relieving letter /
service letter from all the previous companies and last three months' pay slip
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