Description
Would you like to work on one of the most important strategic initiatives at Oracle? Do you want to contribute to the transformation of Oracle and our customers with cloud computing and in the process learn about Oracle Cloud Infrastructure (OCI)? If you think that enabling and supporting customers is your forte then we would to love to hear from you.
As a member of the OCI Customer Operations Team you will
Own the life cycle management of Oracle cloud offerings from the time customer goes to purchase to the time they are provisioned
Embrace change and be mindful that new challenges will come, both within the product and the company
Be a team player – be willing to do what is required for the best of the user and the team
Drive to find solutions and be innovative in supporting the automation to provide the best customer experience
Obsess to broaden your knowledge of the business, the product, our department and our way of doing things
Work with different people and cultures around the world and develop a professional relationship
As a member of the OCI Customer Operations Team you are responsible for
Dealing with internal and external queries -email/tickets, SR’s BUGS and JIRA
Identify bugs/technical issues that are raised by internal and Oracle customers and provide level one and level two support to diagnose and resolve them
Collaborate and engage with various internal teams for faster resolution
Learning quickly to become an expert on Oracle cloud offerings and Oracle Cloud Infrastructure
Working closely with other customer operations team globally as well as other departments in the company to enhance learning and provide help
Help internal and SOX team with regular audits
Involve in activities enabling accelerated provisioning of customer orders
Complete own role largely independently within defined policies and procedures
Your success will be measured through but not restricted to
Productivity - Measured in Tickets Per day
Resolution time – average time to resolve
Peer feedback- how well you collaborate with other team members
Your process and product knowledge and fundamentals of processes which you will learn and apply in Oracle
Embracing change and be cheerful about it
Your ability to act and sense the urgency for all customer issues and organizational impact
Be a team player and be humble about it
Ready to support 24/7 model by taking your regular off days other than Saturdays and Sundays. You may be required to support on national/Public holidays too
Requirements
Soft skills - Minimum requirements
Great interpersonal skills
Performing under pressure
Excellent written and verbal communication skills
Driven and hard working
Ability to collect, organize, and display data in spreadsheet format
Self-learner
Attention to details
Flexibility to work in different shifts and off days
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