IQVIA Hiring Freshers and Experience for Medical Information Call Centre Associate Apply Now
IQVIA Recruitment 2021.IQVIA Notification full detailes below.IQVIA provides scientific research and development services. The Company offers commercial, physical, and biological research and development services, as well as value-based analyses, research studies, clinical management analytics, and health outcome optimization services.
Important Vacancy details:Intrested candiadte apply Now.
A. Post Name: Medical Information Call Centre Associate
B. Education:Bachelor’s Degree in a scientific or healthcare discipline, preferably Pharmacy background.0-3 years’ experience in the field of Medical Information call center or an equivalent combination of education, training and experience. Experience in Lifecycle safety (Pharmacovigilance, Medical Information, Aggregate Reporting, Risk Management etc.) is a distinct asset.
C. Location:Thane, Maharashtra, India
Job Description: Hiring For Medical Information Call Centre Associate in IQVIA!
PURPOSE
In this MI role, you will use both your scientific background and your language expertise to share medical information and receive and document adverse events. You will be required to perform key medical information call center services and review, assess and process safety and product quality information to help optimize the safety profiles of products marketed around the world. You may be in regular communications with our client, patients and HCPs and for some roles, depending on levels of experience, you will be required to lead and provide oversight and could be a subject matter expert/trainer in each therapeutic area.
RESPONSIBILITIES
Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as require.
This does NOT include commercial sales support except managing medical information requests forwarded by the sales representative on behalf of an HCP.
Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites.
Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.
Depending on your experience, some roles will require you to provide leadership training and mentoring for less experienced team members of staff, and assist managers with appropriate allocation of resource.
Build a positive, collaborative team environment with other Lifecycle safety team members
Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification and implementation of process efficiencies.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
• Excellent written and verbal skills in English and required language
• Excellent professional telephone behavioral skills
• Ability to work flexibly, organize own workload and effectively manage competing priorities.
• Excellent attention to detail and accuracy maintaining consistently high-quality standards.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
• Willingness to learn new skills and flexibility to support business needs
• Apply knowledge and expertise, to contribute to and provide solutions to process improvements
• Some roles require Leadership skills to support and train team members (depending on role/experience)
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