Mphasis - Hiring Freshers & Experienced Any Graduates | Web Chat or E-Mail Chat Associates
HIRING FOR WEBCHAT PROCESS @ MPHASIS, PUNE
Experience from 0 to 5 year(s) of Experience
Summary
1. Web-Chat or Email-chat Associate
2. Analyst utilizing hands-on Customer Engagement
3. Solving Queries over Web-chat process within the given time
span.
Work Location: EON IT Park, Kharadi / Magarpatta, Pune
Primary Responsibilities
1. Customer engagement over Chat.
2. Identify and resolve
escalated customer issues
3. Find alternate
solutions by researching and exploring information using available resources.
Skills and Competencies
1. Graduate in any
discipline
2. Willing to work in
shifts (24x7)
3. 6 -18 months
experience (Preferably in Web-chat/Email chat or Transcription Service) with
excellent command over English (comprehension and written)
4. Typing speed of
minimum 35-40 WPM and over 90% accuracy
5. Proficiency in
Microsoft Office (especially Excel, Word)
6. The candidate has to
be a quick learner, high on energy and must have a flair for customer processes
7. Positive attitude and
should be flexible to work in dynamic environment
8. Enhances organization
reputation by taking ownership and accountability
Interested candidates please send CV/Resume to: sahil.cheema@mphasis.com
HR Name: Sahil
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