Infosys BPM Ltd - Hiring Freshers & Experienced Any Graduates for International Voice Process - Technical Support & Customer Support - Apply Now
INFOSYS BPM Ltd. Hiring for
International Voice Process - Technical Support & Customer Support,
Bangalore
As a precautionary measure for
COVID-19, we encourage you to attend interview through Telephonic / Skype /
WebEx , Video call. Along with CV, kindly share your contact details, Skype ID and
availability for interview.
Job Description: Technical
Support
Job Location: Bangalore
Qualification: Any Graduate
with no backlogs
Shifts: Flexible for 24/7
shifts
Experience: 0 to 4 Yrs.
Roles & Responsibilities:
Ensure proper delivery,
upgrades/upsells and adoption of products and services.
Identify opportunities for
upselling and cross selling Client cloud collaboration products and services.
Discover use cases, uncover
customer needs and drive increased adoption.
Collaborate internally with
Sales & broader cross functional groups to drive continuous improvement in
providing a superior customer experience.
Establish a common
understanding with the customer for the ROI they are receiving from Client
Solutions via the product chain.
Leverage the acquired knowledge
of the customer to ensure Client enables the customer to achieve their Business
Outcomes through onboarding, adoption, expansion and renewal.
Participate in campaigns,
projects, and initiatives to insure successful implementation.
Assist customers in resolving
any issues relating to account/site configuration changes. Have knowledge on
contracts and renewal cycle.
Contributes information to
market strategy by monitoring competitive products and reactions from accounts.
Assist business in working with
customers by introducing new products and services available against the
current portfolio.
Effectively articulate
necessary technical vs non-technical information to customers in a simple and
concise manner.
Facilitate sales process by
scheduling appointments, making initial presentation, understanding account
requirements & provide demo.
Prepares work to be processed
by gathering, sorting, organizing, and recording data, information, and
documents.
Must meet or exceed individual
performance goals and metrics focused on providing superior customer support.
Profile Requirements:
The successful candidate will
have a material impact on how our customers value their investment with Client
by leveraging their investment to achieve their business outcomes. The
successful candidate will be responsible for continuous improvement of
processes, while identifying key adoption triggers and call to actions or
plays.
Should be aware of latest
technology in mobile and computing world. Should also be aware of the latest
operating systems, browsers, software, etc.
Education or equivalent to 15
years of formal education.
Previous Customer Success (or
strategic customer service) experience in SaaS based profile.
Strategic thinker, account
management, forward looking approach with strong commitment to customer success
Laser focus on reducing churn,
increased product usage & adoption.
Strong communication,
consultative, influence and presentation skills.
Focused attention to detail
allowing for delivery of high quality end user experiences.
Proven team player and ability
to orchestrate value in coordination with peers and cross functional team.
Willingness to learn, adapt and
drive change within the team.
Comfortable working in a fast
paced, dynamic environment & shifts/weekends to meet evolving business
requirements
International voice process
experience is must.
Job Description : Customer
Support
Job Location: Bangalore
Qualification: Any Graduate
with no backlogs
Shifts: Flexible for 24/7
shifts
Experience: 0 to 4 Yrs.
Roles & Responsibilities:
Manage large amounts of
incoming and outgoing calls
Answer calls professionally to
provide information about products and services, take/ cancel orders, or obtain
details of complaints.
Identify and assess customers'
needs to achieve satisfaction
Build sustainable relationships
and trust with customer accounts through open and interactive communication
Keep records of customer
interactions and transactions, recording details of inquiries, complaints, and
comments, as well as actions taken. Process orders, forms and applications.
Follow up to ensure that appropriate
actions were taken on customers' requests.
Refer unresolved customer
grievances or special requests to designated departments for further
investigation.
Should be ok to work in 24X7
environment and night shifts.
Should be ready to work in a
target oriented portfolio
Skills :
Proven customer support
experience or experience as a client service representative
Excellent communications skills
Ability to listen and active
problem solving skills
Good interpersonal skills
Ability to handle pressure
Ability to multi-task,
prioritize, and manage time effectively
If interested, kindly share
your updated resume along with below details to hemlata@infosys.com
Full Name:
Total Experience:
Relevant Experience:
Comfortable for 24*7 shift:
Current CTC:
Expected CTC:
Notice Period:
Current Location:
Re-location to Bangalore
(if-any):
Regards,
Sneha B
Talent Acquisition | INFY HR
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