Pfizer Hiring Product Services Coordinator Degree
in Pharmaceutical Sciences Apply Now
Core Responsibilities:
Respond to telephone, fax and email enquiries
in a timely manner and in compliance with corporate policies
Registration of patients, personnel and
Centres/Clinic within the registry
Adverse Event reporting within required
regulatory timelines and in accordance with corporate policies
Ensure performance of the database, validity
of data entered and completion of all required day to day processing
Identify needs and requirements of internal
and external customers and providing necessary resources, service and advice
Completing and reviewing of all mandatory
corporate policies, training modules and procedures within allocated timeframes
Maintenance of registry website and
identifying issues
Assist in the maintenance of appropriate
documents such as protocols and monitoring user feedback
Generating adhoc data/reports for external
clients for research and management purposes where appropriate
Training internal and external stakeholders
on the database
Aid in the coordination of sales and
marketing initiatives for the registry
To assist in switching patients (usually
higher in number) from other brands in Australia/New Zealand as per the
requirement by the commercial team.
The colleague would support the manager in
generation of weekly/monthly reports and dashboard management
The colleague would be responsible in
assisting the training for new hires and in the completion of onboarding
activities for new hires
The executive would be supporting in
stakeholder management like BT validation and testing support for any new
changes to be applied, developed and implemented in the system
Providing additional support to the manager
in terms of preparation of supporting documentation for any new processes or
already existing process within the registry
Provide assistance for the on-call services
to customers on weekend as an when required.
Required Skill Set:
Technical : Understanding of post-marketing
safety surveillance
Writing skills. Excellent scientific writing
skills, including an ability to summarize and interpret complicated data
effectively, concisely and persuasively.
Analytic skills. Ability to examine data, formulates
reasonable hypotheses, and design and execute analyses to test them. Analytical
and critical thinker
Language skills. Excellent communication/interpersonal skills
- both written and verbal (particularly dealing with telephone enquiries)
Personal skills. Strong organizational skills and ability to
prioritize multiple projects and meet deadlines. Has a strong and sincere
customer orientation with emphasis on patient care. Adopts corrective action as
a work ethic. Possesses high levels of discretion and diplomacy. Possesses a
strong initiative instinct and ability to function independently. Should also
be a team player demonstrating collaborative skills and adaptability to different
situations. Must be able to work well under pressure and demonstrate the
desired skills at all times. Ability to learn and adapt to new situations.
Comfortable working within strict time frames and able to prioritize in order
to meet deadlines.
Must be flexible enough to work with
different time zones. Willing to work in shifts as and when needed.
Interpersonal skills. Effective influencing
and negotiating skills, including when appropriate an ability to guide
decision-making for document content strategy. Ability to work well with all
levels and roles in cross-functional, global teams. Assertive and able to work with initiative.
Regulatory knowledge: Familiarity with global regulatory guidance
(especially ICH, FDA and EMA) relevant to clinical and safety data
Software: Previous experience with software
commonly used to present and analyze data and experience with searching
academic databases. (Word, PowerPoint, Excel) is preferred
Education:
Degree in Pharmaceutical Sciences (Masters
preferred)
Registered Nurse or similar
Other Allied Health Qualifications will also
be considered
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