Work from Home Opportunity @ Amazon for Freshers & Experienced | Any Graduates | 50 Openings - Apply Now
Amazon is Hiring For SPS IN Associate _ Work from Home
Roles and Responsibilities:
This includes, but is not limited to:
- The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.
Basic Qualifications
- Education: Bachelor Degree in any discipline with 0-10 years of experience.
- Excellent written and verbal communication in English. Along with English, some roles also require communicating in Hindi and or Telugu/ Tamil/ Kannada.
- Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
- Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.
- During the first four months (Training & Transition) no unplanned leaves are allowed.
- Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.
- Home environment free from background noise where you can connect to the internet and work on your deliverables.
- Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.
- Should have access to mobile phone at all times from a reliable provider.
- Should have power back up in case of power shut down.
- Candidates who are based in Hyderabad should only apply:
Additional Information:
Information security: You should be willing to sign an undertaking pertaining to do's and don'ts in accordance to the data Security policy
Ergonomic Furniture: In Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk as their workspace
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Eligibility Criteria:
* Qualification - Graduation & above.
* Excellent Written and spoken Communication Skills in English & Hindi.
* Flexible to work in night shifts and staggered week offs.
* Work Experience - 0-10 years( Max ).
* Immediate Joiners only
* 2020 pass outs are not eligible.
Note: Candidates who have been interviewed with Amazon in the last 6 months would not be eligible to apply now.
Documents Required:
* Updated Resume.
* Candidates should have Pan Card and Government Id Proof
If interested please apply and register your details. Only eligible candidates will receive an email.
Note:- All the assessments / interviews will happen virtually over video conference, please make sure you have a laptop or desk top with web camera. And also a good internet connection to take up assessments and interviews.
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