Mphasis - Hiring International Technical Support SD Voice Process || Freshers & Experienced || Any Graduates
Dear Candidate,
Greetings from Mphasis!!!
We, at Mphasis are hiring for an International Technical Support SD Voice Process.
Job Responsibilities:
- Respond to customer queries via inbound calls within defined SLAs.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions.
- Level 1 troubleshooting mainly related to desktop/OS, , Active directory, DNS, DHCP, O365,Exchange related, End devices, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Remote desktop troubleshooting.
- Escalate complex incidents / requests to upstream technical groups.
Mphasis Job Required Skills:
- Good Communication written & Verbal skills.
- Qualification- Any Graduates.
- Experience- 0 to 4 years of Technical Support Voice Experience.
- Shifts- 24*7.
- 2 Rotational weekly offs.
- 9 Hours Login ( With 1 Hour Break ).
Location: Pune
- Ability and willingness to learn.
- Should be willing to take up challenges and go extra mile to perform work responsibilities.
- Must have great interpersonal skills and ability to perform under pressure.
- Courteous with strong customer service orientation.HURRY!!!! To Schedule your interview drop your Resumes to the below mentioned mail ID
Email: Vasanti.waghela@mphasis.com
Email: Vasanti.waghela@mphasis.com
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