Medical
Information Specialist @ IQVIA Bachelor's from Pharmacy or Nurse Apply Now
RESPONSIBILITIES
Manage
Operations staff in accordance with organization’s policies and applicable
regulations. Responsibilities include planning, assigning, and directing work;
performance appraisal and professional development guidance; rewarding and
disciplining employees; addressing employee relations issues; resolving
problems and absence management. Approve actions and ensure global consistency
as applicable on human resources matters.
Contribute,
drive and lead on global initiatives e.g. Change management; Subject Matter
Expert Committees; SOP Review Committees; Retention, Engagement, training,
processes etc.
Actively
develop, lead and implement plans for measuring and improving employee
engagement ensuring global consistency. Maintain open and regular communication
with direct reports to ensure a supportive working environment.
Initiate,
lead, implement and support operational decisions in collaboration with senior
management. Ensures financial project performance through oversight of key
performance metrics (revenue, direct costs, time-sheet costs, utilization and
realization). Act as mentor and coach to less experienced service operations
managers as appropriate.
Direct
project resource assignments staff hiring; terminations; training in
collaborations with senior management.
Attendance
and contribution at client meetings where appropriate. Provide support in
delivering client-focused solutions in line with IQVIA business models
Manage and
support the team to ensure project KPI’s are being met and support the team in
resolving any client related issues
Collaborate
with other managers to address problem areas, departmental resources, work
scheduling for current and projected projects, staffing needs, equipment needs,
and projected peak workloads, ensuring global consistency. Monitor, assess and
report utilization of staff. Identify and implement solutions for poor
utilization of staff, ensuring global consistency.
Ensure direct
reports are trained on Lifecycle Safety service offerings as needed; monitor
and develop training plans; identify training and development needs of staff in
collaboration with Lifecycle Safety senior management.
Direct, lead
and encourage direct reports in continuous improvement of department work
processes, procedures and infrastructure. Instruct and lead direct reports in
efficient management of project budgets through effective timesheet reporting.
Work closely with other managers.
Monitor and
ensure that operational processes and department deliverables meet expected
quality financial, productivity and utilization standards and targets.
Ensure timely
movement of project work through the process steps, in accordance with
governing SOPs, ICH/FDA regulations and guidelines, working instructions and
client expectations.
Ensure that
staff have been trained on and are following required Standard Operating
Procedures (SOPs), Good Clinical Practice (GCP), Good Pharmacovigilance
Practice (GVP), FDA and ICH guidelines and regulations, Working Instructions
and project instructions as required.
Perform other
duties as assigned.
REQUIRED
KNOWLEDGE, SKILLS AND ABILITIES
Excellent
written and verbal skills in English
In-depth
knowledge of Lifecycle Safety service lines and/or willingness to increase
knowledge across Lifecycle Safety service lines and develop new skills.
Proven,
effective, staff management skills.
Excellent
project management and communication skills.
Strong
leadership, motivational and influencing skills.
Ability to
work on multiple projects and manage competing priorities effectively.
Effective
mentoring and developed coaching skills.
Excellent
presentation, report writing skills and client focus.
Ability to
achieve results through communication, facilitation in a matrix service
delivery environment with shared accountabilities.
Strong
judgment, independent thinking, decision-making and problem-solving skills.
Ability to
establish and maintain effective working relationships with coworkers, managers
and clients.
Proven
ability to achieve results autonomously through communication, facilitation in
a matrix service delivery environment with shared accountabilities.
Ability to
establish and maintain effective working relationships with coworkers, managers
and clients.
MINIMUM
REQUIRED EDUCATION AND EXPERIENCE
Bachelor's
degree or educational equivalent in Scientific or Healthcare discipline
preferably from Pharmacy background or Nurse and 4-5 years' clinical research
experience in a Contract Research Organization or Pharmaceutical company
combining 4-5 years' Safety experience (Medical Information, Pharmacovigilance,
CEVA, SARA, Risk Management etc) and ideally 3-5 years’ experience in line
management or people leadership, or an equivalent combination of education,
training or strong clinical experience.
PHYSICAL
REQUIREMENTS
Extensive use
of keyboard requiring repetitive motion of fingers.
Extensive use
of telephone and face-to-face communication requiring accurate perception of
speech.
Regular
sitting for extended periods of time.
May require
occasional travel.
TO APPLY CLICK HERE
FOR MORE JOB UPDATES
No comments:
Post a Comment