Sherwin-Williams Senior Technical Service Executive Bachelor’s degree in
Chemistry, Operations Management, or related field is preferred
POSITION
SUMMARY: Provides intermediate technical direction and assistance to customers
regarding the use of the product lines and facilitates account management with
sales. Responsibilities may include responding to complex questions and
concerns, serving as an expert in a single technology or working with multiple
application technologies, and assisting customers with improving operational
quality and efficiency.
ESSENTIAL JOB
FUNCTIONS:
Responds to
questions and concerns from the customer regarding product lines and general
operations; operates under general supervision and involves complex situations
that require basic project management to resolve situations.
Provides
technical direction and assistance to customers on the use of product lines;
serves as an expert in a single technology or applies a working knowledge of
multiple technologies and may involve multiple sites.
Serves as an
operational advisor to customers by applying general quality tools and
analytical concepts to assist with improving product quality and efficiency;
receives direction or guidance on complex issues
Serves as a
liaison with sales by interacting with line and management personnel,
developing a complete understanding of needs and operations, and providing
observations and leads to sales; receives direction from other personnel.
Performs account
management activities by facilitating new or recurring orders, developing
relationships with management, and resolving problems in conjunction with sales
personnel.
EXPERIENCE
REQUIREMENTS:
Atleast three
years of relevant experience as a technical service representative in paint
Industry
EDUCATIONAL
REQUIREMENTS:
Bachelor’s
degree in Chemistry, Operations Management, or related field is preferred.
Basic
Qualification:
Please note
you will need the existing right to work in the country you apply for.
Sherwin-Williams is unable to sponsor work permits or visas.
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