Merck Commercial
Service Specialist INDIA, Process Solution (PS) , chemicals, pharmacy or
biochemical
Your role:
In this
position you will be dealing with requests regarding our Pharma Chemicals and
Process Solution Products. You are the entry point for the first level
commercial and regulatory questions from our internal and external clients
received by mail, phone or fax. In your dedicated area of responsibility you
act as an interface between the sales organization in the field, supply chain,
regulatory affairs, marketing and all other interfering interfaces. Also you
continuously support the sales representatives in their daily activities in
order to meet the sales objectives.
You will be
responsible for dealing with all quotations in close collaboration with the
sales representative, you will enforce our price policy and develop special
prices for a specific category of clients. You’ll be in charge of handling
requests for all types of commercial documents intended for our customers, such
as brochures, sample requests, literature, product datasheets etc.
You handle
product orders, check inventory availability or status of shipment, verify
customer pricing, prepare and process customer return goods for credit and/or
replacement, handle and resolve customer complaints, escalate requests and
unresolved issues to the designated resource and file records of customer
interactions and transactions.
Who you are
As an ideal
candidate you have the following:
Minimum 3-4
years professional experience in a customer facing environment, a first
experience in chemicals, pharmacy or biochemical is an asset
Fluent
English conversational and written.
Organized,
multitasking, open-minded, flexible in a changing environment and able to
adjust accordingly
Strong verbal
and written communication skills, promotes good relationship in the team,
ensures 2-ways communication and teamwork
Enjoy working
in an international team
A positive
outlook on dealing with our important customers and driven by great sensibility
for customer satisfaction
Excellent
computer skills with experience on Microsoft Office, SFDC, SAP is a plus
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