Freshers Walk-in @ Bioclinica
Bangalore on 19th Jan for Voice Process
Greetings from Bioclinica..!!
As part of our expansion process, we
are conducting Freshers Walk-In at our Bangalore Campus.
Walk In Venue:
Bioclinica India Pvt. Ltd,
No: 18/2 & 18/3, V G Heritage,
Vanivilas Road, Kanakapura, Basavanagudi, Bengaluru, Karnataka 560004
Walk-In Timings: from 9.00 AM to 1 PM
Walk-In Date: 19th Jan 2020 (Sunday)
Job Title: Drug Safety Associate –
MICC
Years of experience: Freshers
Work Location: Mysore, Karnataka
Shift Timings: US shift (With cab
facility)
Education: Graduates / Post Graduates
in Pharmacy, Nursing, Dental or any equivalent
Essential Duties and
Responsibilities:
Receive and process assigned
voicemails
Update the Voicemail Tracker
Receive information or inquiry
through phone call/email/fax/mail and create a record in Track Wise and IRMS
Attach product replacement
authorization form in Track Wise, if inquiry involves replacement request
Follow Track Wise Convention guide
while handling and managing product complaints.
Receive information or inquiry
through phone call/email/fax/mail and process them in IRMS
Generate reports related to inquiries
received through phone call/email/fax/mail
Enter all the relevant information
received through phone calls/email/fax/mail into IRMS
Enter all the information pertaining
to non-significant phone caIIs, emails, faxes for internal tracking and
reconciliation
Responsible for receiving phone calls
related to adverse events and for book-in of cases received by all source types
(phone call/email/fax/mail) into ARIS-g
Responsible for following good
documentation practices while completing AEM form
Responsible for triaging of case
Responsible for attaching AEM form or
other source documentation to case.
Use IRMS to create contacts for
callers with inquiries related to AE/PC/MI.
Thorough understanding of use of FAQs
and product labeling to answer medical information inquiries
Thorough understanding of regulatory
requirements for safety reporting
Other Responsibilities:
Follow departmental AE workflow
procedures
Closure and deletion of Cases
Perform any other drug safety related
activities as assigned
Specialized Knowledge and Skills:
Basic competence with medical and
therapeutic terminology
Understanding of Patient Safety
regulatory obligation
Good attention to detail
Ability to deliver within established
timelines
Fluency in Spoken and written English
and excellent comprehension
Communication Skills:
Excellent written/oral communication
Strong interpersonal skills required
to interact with clients, management, and peers effectively.
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