BSI Client Manager -Food, Chennai
Purpose of the position
To manage a portfolio of clients to ensure delivery of
assessment and related services such as training to meet or exceed client
expectations whilst ensuring BSI protocol are maintained.
Assessments will usually follow one of the following formats:
Pre-assessments to evaluate readiness for formal assessment;
Initial assessments/ re-certifications at which a
recommendation is made on the Client's suitability for registration; &
thereafter;
Continuing assessments and strategic reviews to ensure that
operating practices continue to meet requirements
Conduct public and in-house trainings.
Key Duties, Responsibilities & Accountabilities
Undertake the assessment of clients or provide training in
accordance with BSI requirements.
Make presentations and prepare assessment reports outlining
the findings of the assessment to ensure client understanding of the assessment
decision and clear direction to particular items of corrective action where appropriate.
Conduct training, evaluate participant performance and
prepare reports.
Recommend the issue, re-issue or withdrawal of certificates,
and report recommendations in accordance with BSI policy, procedures and
prescribed time frame.
For the portfolio of clients allocated, establish and develop
an effective partnership, for business development and increased client
satisfaction.
Provide accurate and prompt information to support services,
working closely with them to ensure that client records are up to date and
complete and that all other internal information requirements are met.
Deliver the days as booked by the operations support team and
maximise revenue-earning activity.
Lead assessment teams as required ensuring that team members
are adequately briefed so that quality of service is maintained and that
effective working relationships are sustained both with Clients and within the
team.
Support and coach colleagues as appropriate especially where
those members are inexperienced assessors or unfamiliar with clients'
business/technology and assist in the induction and coaching of new colleagues.
Maintain and develop own skills and knowledge both
technologically and in the field of management and standards.
Actively pursue cross selling opportunities to clients and
provide feedback to team manager.
Act as a brand Ambassador for BSI. This means acting
ethically, following company rules and promoting BSI services to clients so
they are able to optimize business performance and “Make Excellence a Habit”.
Key Performance Indicators
Delivery of man-days as booked by Operations Support Manager/
Regional planners.
Client Feedback of the assessments done.
Any new business lead generated due to personal reputation in
the industry or new assessments received with the client served.
Interpersonal relations and team work exhibited on the job.
Collections made against audits done.
Timely submission of reports.
Spot collations of payments / dues.
Knowledge/Skills/Experience/Competencies
Educated to degree level in Food science or technology,
Agriculture sciences or similar field preferred or further education diploma
with proven experience in Food Manufacturing, Retail and FMCG sector.
Experience in conducting and delivering assessments and
training solutions essential, as is experience with Food production and
development processes relating to:
Good Manufacturing Practice (GMP)
GFSI [Global Food Safety Initiative] HACCP related program
[i.e: BRC, SQF, FSCC 22000 ect]
ISO 9001, 1S0 14001, ISO 45001, SA8000
2ND Party audits for Supply Chain Verification (Quality,
Social, OHSE, Security)
Trainer for any of the above schemes (preferred)
Excellent customer focus with the ability to understand
Customer needs and provide solutions
Able to communicate effectively with stakeholders at all
levels in order to motivate and engage, ability to work collaboratively with
peers and stakeholders to achieve objectives
Demonstrates a thorough understanding of how a business
operates to ensure appropriate interpretation of management system standards.
Demonstrated high level interpersonal skills with the proven
ability to communicate effectively at all levels within a client/s organisation
and BSI.
Proven negotiation skills to be able to negotiate technical
issues when dealing with the client organisation's management in relation to
assessment findings.
Excellent presentation skills, able to present assessment
findings professionally and effectively to senior managers.
Energy and commitment to undertake the assessor role, working
within different premises every day, in front of the client and constantly on
the move.
Able to keep up with changes to business, industry,
management thinking and developing assessment styles.
Familiar with basic MS Office packages including MS Word,
Internet Explorer, Outlook and Point Global.
Strong written communication skills, able to formulate clear,
concise and professional reports, explaining technical issues, within required
timeframes.
Self organisation skills / self motivated - the
assessor/trainer needs to be able to manage their own workload to maximise
self-effectiveness.
Our Excellence Behaviours: Customer Focus, Accountability,
Respect, Communication, Achievement & Leading and Managing others
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