Bioclinica Bangalore on 19th Jan 2020 for Voice Process Drug Safety Associate Graduates / Post Graduates in Pharmacy, Nursing, Dental or any equivalent

Bioclinica Bangalore on 19th Jan 2020  for Voice Process Drug Safety Associate Graduates / Post Graduates in Pharmacy, Nursing, Dental 

or any equivalent

Freshers Walk-in @ Bioclinica Bangalore on 19th Jan for Voice Process

Greetings from Bioclinica..!!

As part of our expansion process, we are conducting Freshers Walk-In at our Bangalore Campus.

Walk In Venue:

Bioclinica India Pvt. Ltd, 

No: 18/2 & 18/3, V G Heritage, Vanivilas Road, Kanakapura, Basavanagudi, 

Bengaluru, Karnataka 560004

Walk-In Timings: from 9.00 AM to 1 PM

Walk-In Date: 19th Jan 2020 (Sunday)

Job Title: Drug Safety Associate - MICC
Years of experience: Freshers
Work Location: Mysore, Karnataka
Shift Timings: US shift (With cab facility)
Education: Graduates / Post Graduates in Pharmacy, Nursing, Dental or any equivalent
Essential Duties and Responsibilities:

·         Receive and process assigned voicemails

·         Update the Voicemail Tracker

·         Receive information or inquiry through phone call/email/fax/mail and create a record in Track Wise and IRMS

·         Attach product replacement authorization form in Track Wise, if inquiry involves replacement request

·         Follow Track Wise Convention guide while handling and managing product complaints.

·         Receive information or inquiry through phone call/email/fax/mail and process them in IRMS

·         Generate reports related to inquiries received through phone call/email/fax/mail

·         Enter all the relevant information received through phone calls/email/fax/mail into IRMS

·         Enter all the information pertaining to non-significant phone caIIs, emails, faxes for internal tracking and reconciliation

·         Responsible for receiving phone calls related to adverse events and for book-in of cases received by all source types (phone call/email/fax/mail) into ARIS-g

·         Responsible for following good documentation practices while completing AEM form

·         Responsible for triaging of case

·         Responsible for attaching AEM form or other source documentation to case.

·         Use IRMS to create contacts for callers with inquiries related to AE/PC/MI.

·         Thorough understanding of use of FAQs and product labeling to answer medical information inquiries

·         Thorough understanding of regulatory requirements for safety reporting

Other Responsibilities:

·         Follow departmental AE workflow procedures

·         Closure and deletion of Cases

·         Perform any other drug safety related activities as assigned

Specialized Knowledge and Skills:

·         Basic competence with medical and therapeutic terminology

·         Understanding of Patient Safety regulatory obligation

·         Good attention to detail

·         Ability to deliver within established timelines

·         Fluency in Spoken and written English and excellent comprehension

Communication Skills:

·         Excellent written/oral communication

·         Strong interpersonal skills required to interact with clients, management, and peers effectively.

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