ZOETIS Field
Service Technician
Position
Summary:
The primary
responsibility for this position is to Manage the Hatchery In-ovo Process for
Zoetis. This will be accomplished through execution of our Best in Class
Customer Service Programs. This position
will perform preventive maintenance on electrical/mechanical equipment in
poultry hatcheries. This position will
also perform emergency repairs, at the customer location, as needed.
Position
Responsibilities:
• Perform
scheduled Preventive Maintenance on all assigned Biodevices.
• Provide
electrical/mechanical support and perform emergency repairs as needed.
• Understand
and follow Electrical Schematics.
• Required
Participation in Territory After Hours Support and Repairs.
• Zoetis
Field Service Technician responsible for all communication with assigned
hatcheries.
• Complete
all relevant reporting forms and procedures including scheduling visits,
customer site contacts, parts usage priorities, site cart management,
certification program, vehicle and equipment maintenance within assigned time
period.
• Manage the
Hatchery Inovo Process on behalf Zoetis Field Service Technicians in an
assigned territory of 3-5 hatcheries
• Manage the
Zoetis Operator Training Program for 25+ people (customer employees)
• Facilitate
the vaccine and sanitation preparation program for all Zoetis Devices
• Support and
Conduct the execution of the Zoetis Process Evaluation Program
• Principle
for collecting and reporting all important information within Zoetis Fieldaware System
• Follow all
safety/precautionary procedures.
• Regular
communication with supervisor
• Other
Duties as Assigned
Organizational
Relationship:
Interactions
with multiple levels of Management within their customer base. Works closely
with Zoetis Management, Key Account Team, and Engineering.
Financial
Accountability:
Role has a
responsibility for supporting 3-5 customers . This role is a major player in
confirming the next long-term contract with our customer.
Supervision:
Indirectly
guides 25+ customer employees on the Inovoject Process Operation and Safety.
Education
& Experience:
• Engineering
Degree in Electrical/Electronic/Mechanical Systems.
• MBA will be
an added advantage.
• Experience
in poultry equipment and operations is an added advantage
• Normally
requires around– 3-5 years of experience.
Technical
Skills Requirement:
• Strong
Mechanical Aptitude
• Proficient
organizational skills
•
Self-motivator and self starter
• Strong
critical thinking problem solving, judgment, and initiative
• Effective
communication skills are necessary to interact directly with multiple levels of
customer management
• Basic
computer skills using Word / Excel / and Outlook
• Bilingual
(English/Hindi) preferred
Physical
Position Requirements:
Majority of
work is done in a hatchery where exposure to a potentially hazardous
environment is possible.
• Heat and
Humidity above average is common
• Available
for unsocial work hours due to Stand-By and Call-In work
(week-nights/weekends/Holidays) to respond to customer emergency calls (via
telephone and face-to-face)
• Lift more
than 25 pounds
• Periodic
Overnight Travel Required
Competencies:
Electrical
Schematics - Must be able to understand electrical schematics and electrical
components.
Mechanical -
Understanding of conveyors, pneumatics, electrical motors, and relays.
Communication
Skills - Must be capable of talking with multiple layers of management
internally and externally
Time
Management - Strong planning skills, prioritization abilities, effective
execution skills
Self
Motivation - Develops and executes own work schedule
Critical
Thinking - Problem solving skills, observation abilities
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