Bioclinica, Pharmacy, Nursing & Dental Freshers Walk-in (voice Process) @ Mysore

Bioclinica, Pharmacy, Nursing & Dental Freshers Walk-in (voice Process) @  Mysore

Greetings from Bioclinica,

We are conducting Walk-In for Pharmacy graduates with excellent communication skills for voice process-US Shifts .

Interested candidates can meet us on 30th Oct 2019 i.e., Wednesday @ below venue.

Venue Details:

Bioclinica India Pvt Ltd (M2) Campus, 

Silver Spirit Tech Park (SSTP), 317P-318,

Hebbal Industrial Area, Mysore, Karnataka 570016
Walk-In Timings: 09:00 AM - 12:00 PM

Job Title: Drug Safety Associate - MICC
Years of experience: Freshers
Work Location: Mysore, Karnataka
Shift Timings: US shift (With cab facility)
Education: Graduates / Post Graduates in Pharmacy,  Nursing, Dental or any equivalent
Essential Duties and Responsibilities:

• Receive and process assigned voicemails
• Update the Voicemail Tracker
• Receive information or inquiry through phone call/email/fax/mail and create a record in Track Wise and IRMS
• Attach product replacement authorization form in Track Wise, if inquiry involves replacement request
• Follow Track Wise Convention guide while handling and managing product complaints.
• Receive information or inquiry through phone call/email/fax/mail and process them in IRMS
• Generate reports related to inquiries received through phone call/email/fax/mail
• Enter all the relevant information received through phone calls/email/fax/mail into IRMS
• Enter all the information pertaining to non-significant phone caIIs, emails, faxes for internal tracking and reconciliation
• Responsible for receiving phone calls related to adverse events and for book-in of cases received by all source types (phone call/email/fax/mail) into ARIS-g
• Responsible for following good documentation practices while completing AEM form
• Responsible for triaging of case
• Responsible for attaching AEM form or other source documentation to case.
• Use IRMS to create contacts for callers with inquiries related to AE/PC/MI.
• Thorough understanding of use of FAQs and product labeling to answer medical information inquiries
• Thorough understanding of regulatory requirements for safety reporting

Other Responsibilities:

• Follow departmental AE workflow procedures
• Closure and deletion of Cases
• Perform any other drug safety related activities as assigned

Specialized Knowledge and Skills:

• Basic competence with medical and therapeutic terminology
• Understanding of Patient Safety regulatory obligation
• Good attention to detail
• Ability to deliver within established timelines
• Fluency in Spoken and written English and excellent comprehension

Communication Skills:

• Excellent written/oral communication
• Strong interpersonal skills required to interact with clients, management, and peers effectively.

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